FAQ

Frequently Asked Questions (FAQ)

1. What types of products do you sell?

We sell a variety of high-quality dog products including toys, treats, collars, leashes, grooming supplies, beds, and more.

2. How do I know which size product to choose for my dog?

Each product page includes a size guide to help you pick the perfect fit for your dog based on their breed, weight, and measurements.

3. Are your products safe for all dogs?

Yes! Our products are carefully selected for safety and quality. If your dog has specific allergies or needs, please check product details or contact us before purchasing.

4. How long will it take to receive my order?

Orders are typically processed within 1–2 business days. Delivery usually takes 3–7 business days depending on your location.

5. Do you offer free shipping?

Yes! We offer free standard shipping on orders over $50. Shipping costs for smaller orders are calculated at checkout.

6. Can I track my order?

Absolutely! Once your order ships, you’ll receive a tracking number by email so you can follow its journey to your door.

7. What is your return policy?

If you’re not happy with your purchase, you can return unused items within 14 days for a refund or exchange. Contact us to get started.

8. Do you ship internationally?

Currently, we only ship within [Your Country, e.g., the United States]. We hope to offer international shipping soon!

9. My dog didn’t like the product — what can I do?

We understand dogs have preferences! If the product is unused and in original condition, reach out to us within 14 days for a return or exchange.

10. How can I contact your support team?

You can email us anytime at [your email] or use the contact form on our website. We usually reply within 24 hours.

11. How much time my products will take to arrive ?

  Please refer to our shipping and handling page for all the information.